Terms and Conditions
We want your on-line shopping experience to be pleasant, fast, and smooth as possible.
Please let us know if you have any problems with an item purchased from the Ellis Rugby store – we will do everything within reason to solve the problem.
Conditions of Use
These terms and conditions are important and protect both you our valued customer and at the same time details our commitment and responsibilities as an online retailer.
Website & Use
You agree to abide by all applicable local, national and international laws and regulations and are solely responsible for all acts or omissions that occur under your usage, including the content of your transmissions through the website. All information and specifications provided on the website are the exclusive property of the Ellis Rugby store. Any copying, transmission or retransmission of the same, requires the prior written approval of Ellis Rugby.
Errors on our website
Despite our best efforts, there may be instances when information about a Product contains inaccurate or incomplete data, including data about the Product’s price or availability. We make no warranty or guarantee that the information on our website is error-free, complete, or current. We reserve the right to correct errors and/or update the content on our website at any time without notice. We also reserve the right to refuse or cancel any order containing any error or inaccuracy. If your order is canceled after your payment has been processed, we will issue a full refund to the original pay type.
The price listed on the website for our products will be stipulated at the time when you place your order on the website.
We are unable to refund any online purchase from the time your order is placed (when you click the Submit Order button), until your Product is received by you and returned to us. If you are not completely satisfied with your purchase after receiving your Product, please review our return policy to determine your preferred method of return.
Limitations and exclusions
We reserve the right to change Product pricing, terms, specifications and warranties without notice. Online sales are intended for, and limited to, personal use and domestic sales only. We reserve the right to limit the number of Products sold, including the right to prohibit sales to re-sellers.
In no event shall Ellis Rugby, its subsidiaries or affiliates, or their respective officers, directors, employees, representatives or agents be liable for special, incidental, consequential, punitive, indirect, or other special damages, including but not limited to, loss of data, use, or profits, however caused, whether for breach of contract, negligence, or otherwise, and whether or not we have been advised of the possibility of any such damages.
These terms are governed and construed by the laws of the UK without regard to its conflict of law rules. You agree that if any part of these terms is found to be unenforceable, the remainder of these terms will remain in full force and effect.
Trademarks and service marks
Ellis Rugby® and the Pride in the Jersey store logo are registered trademarks. All other trademarks are the property of their respective companies and are used with permission.
All content on this site is the property of Ellis Rugby or its content suppliers and protected by UK. and international copyright laws. All software used on this site is the property of Ellis Rugby or its software suppliers and protected by UK. and international copyright laws. Users of this site may use the content and software on this site as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content on this site is strictly prohibited.
Ellis Rugby is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us a [email protected]
Making a purchase could not be easier. Just browse our website using the Navigation on each page. When you have found a product that you wish to order, select your size and add it to your shopping basket by clicking the “add to cart” button. Click on the “Size Chart” link at the top of the page if you need help with sizing
Purchasing & Payment
Once you have completed your shopping list, proceed to the checkout by clicking on the “items” button at the top of your page under the shopping cart. You will then be given an option to either ‘update’, ‘continue shopping’ or ‘checkout’. If you choose to checkout then you will be asked for a few details that we need to complete your order request.
We accept all major credit, debit cards for payment via pay pal. Please quote your order number in all communications.
If you are shopping from outside the U.K. for example North America, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
If your item is not in stock, we will back order for you.
Shipping & Handling Charges and Delivery Schedule
UK Mainland : For products to be delivered within the United Kingdom we will ship either by Royal Mail or delivery by carrier. A flat charge of £7.95 is made. For two or more items a charge of £9.95 will be made. We aim to dispatch all orders within 5 working days of the order being placed. Please allow up to 21 working days for delivery. Goods are not dispatched until full payment is received.
Channel Islands : For products to be delivered to the Channel Islands we will ship by either Royal Mail or a courier service. A flat charge of £9.95 will be made for any number of items. Please select Channel Islands as the country for your invoice/delivery address.
We aim to dispatch all orders within 5 working days of the order being placed. Please allow up to 21 working days for delivery. Goods are not dispatched until full payment is received.
European Union : For products to be delivered within the EU a charge of £9.95 is made for the first item. An extra charge of £2.00 per item is made thereafter. Goods are dispatched to EU countries by either Standard Air Mail service or international courier.
Delivery times vary throughout the EU. Please allow up to 28 Days for delivery. Goods are not dispatched until full payment is received.
Rest of the World : For products to be delivered to the Rest Of The World a charge of £15.95 is made for the first item. An extra charge of £5.00 per item is made thereafter. Goods are dispatched throughout the rest of the world [non-UK or EU countries] by either Standard Air Mail service or international courier.
Delivery times vary throughout the world. Please allow up to 28 Days for delivery. Goods are not dispatched until full payment is received.
Delivery to a BFPO Address
For products delivered to BFPO addresses, the delivery is charged at standard UK shipping rates. Please select United Kingdom as the delivery destination and enter your BFPO number in the Post/Zip code section.
Guarantee & Returns Procedure
If you are not completely satisfied with any of your purchases from ellis rugby.com, you may return them to us within 21 days of receipt for either refund or exchange. All items must be returned ‘as sold’: in resellable condition, unworn, in original packaging with all swing tickets attached. If a returned item fails to meet one of these requirements Ellis Rugby cannot accept the item back. We regret that no postage or carriage can be refunded for returned items. An additional postage charge of £3.00 is applicable to any item sent out in exchange.
We try to ensure that all goods supplied by Ellis Rugby are of the highest quality. However, if you receive a faulty item, please email ‘[email protected]’ and we will email you the return address. Ellis Rugby recommends that you get a proof of posting receipt from the Post Office or Courier – we cannot accept responsibility for items that go missing or are damaged in transit. Please note: all faulty goods must be clean and free from dirt and mud; we will not process any return we deem to be too dirty.